Insights

The 30-second rule

Workplace Principle 4: Increase Adaptability

Deciding to change or improve an office, or move to a whole new way of working, opens up a plethora of new areas to consider. One of these areas is increasing adaptability at the workplace, and it deals with the more social and behavioural elements of work.

A workplace needs to be designed in a way that makes it easier to practise good behaviours than not to. This has an impact on how the physical layout is designed and what technology is utilised. But it isn’t just physical aspects that influence how often employees change their working spaces. Employees’ degree of autonomy and need of interaction, their mobility profile, and dependence on others also bear meaning. The 30-second rule sets guidelines for how spaces can be planned to facilitate desirable behaviours.

What is it?

The 30-second rule states that the spaces most needed by employees should exist in close proximity. This could mean placing work rooms close to open-plan spaces to increase their accessibility.

Less needed spaces or those that tend to be used for planned activities like large meetings can be placed farther away.

There are two simple yet fascinating phenomena associated with the 30-second rule.

The first is that close proximity between spaces makes moving feel less arduous, even if the physical effort in moving an additional 50 metres isn’t proportionately greater.

The other phenomenon has to do with the knowledge that you aren’t exerting yourself in vain. A team might find it annoying to move to a project room only to find that it’s already being used by others. Or an employee might decide to take an incoming call in a phone booth only to find it occupied, making the move unnecessary.

The impact

Several of these experiences can cause people to stay put and take a phone call or a group meeting their current space, as the desired effects of the move are considered inconsistent – sometimes positive if the space is available, or negative if it is occupied.

This effect can be counteracted by visibility – either by constructing the rooms in a way that allows employees to see if spaces are available or not, or through technological tools that show availability.

Diversifying nearby spaces

Desk spaces are what most people use as their base. By diversifying the spaces in proximity of these desks through creating small meeting rooms, work rooms, collaboration rooms, informal meeting spaces, and project spaces, you can create both closeness and visibility.

Moving to an alternate workspace should be quick and easy; it should take no longer than 30 seconds.

This is in line with research demonstrating that the meeting spaces and spaces employees use most often should be placed in close proximity to where employees most frequently work.